Security Vulnerability Disclosure Program

Also check out our  Security Hall of Fame to see the ninzas that have already reported security vulnerabilities to us!


FollowUp is committed to protecting the privacy and security of users of our software tools. Our Vulnerability Disclosure Program is intended to minimize the impact any security flaws have on our tools or their users. FollowUp's Vulnerability Disclosure Program covers select software partially or primarily written by FollowUp.

Scope: Software Written by FollowUp

FollowUp's Vulnerability Disclosure Program applies to security vulnerabilities discovered in any of the following software:

FollowUp CC which is accessible at FollowUp

In order to qualify, the vulnerability must exist in the latest public release (including officially released public betas) of the software. Only security vulnerabilities will qualify. We would love it if people reported other bugs via the appropriate channels, but since the purpose of this program is to fix security vulnerabilities, only bugs that lead to security vulnerabilities will be eligible for rewards. Other bugs will be accepted at our discretion.


Please adhere to the following guidelines in order to be eligible for rewards under this disclosure program:

  • Do not permanently modify or delete FollowUp-hosted data.
  • Do not intentionally access non-public FollowUp data any more than is necessary to demonstrate the vulnerability.
  • Do not DDoS or otherwise disrupt, interrupt or degrade our internal or external services.
  • Do not share confidential information obtained from FollowUp, including but not limited to member or donor payment information, with any third party.
  • Social engineering is out of scope. Do not send phishing emails to, or use other social engineering techniques against, anyone, including FollowUp staff, members, vendors, or partners.

In addition, please allow FollowUp at least 90 days to fix the vulnerability before publicly discussing or blogging about it. FollowUp believes that security researchers have a First Amendment right to report their research and that disclosure is highly beneficial, and understands that it is a highly subjective question of when and how to hold back details to mitigate the risk that vulnerability information will be misused. If you believe that earlier disclosure is necessary, please let us know so that we can begin a conversation.


Just as important as discovering security flaws is reporting the findings so that users can protect themselves and vendors can repair their products. Public disclosure of security information enables informed consumer choice and inspires vendors to be truthful about flaws, repair vulnerabilities, and build more secure products. Disclosure and peer review advances the state of the art in security. Researchers can figure out where new technologies need to be developed, and the information can help policymakers understand where problems tend to occur.

On the other hand, vulnerability information can give attackers who were not otherwise sophisticated enough to find the problem on their own the very information they need to exploit a security hole in a computer or system and cause harm. Therefore we ask that you privately report the vulnerability to FollowUp before public disclosure.

Send an email to , with information about the vulnerability and detailed steps on how to replicate it. Submissions that include detailed information on how to fix the corresponding vulnerability are more likely to receive more valuable rewards.

If you do not want to be publicly thanked on our  FollowUp Security Hall of Fame page (or elsewhere), please let us know that you want your submission to be confidential in your report email. We can still provide rewards for confidential submissions, if you like.

We are also happy to accept anonymous vulnerability reports, but of course we can't send you our thanks if you report a vulnerability anonymously.

We will make every effort to respond to valid reports within seven business days.

The validity of a vulnerability will be judged at the sole discretion of EFF.


Not all reported issues may qualify for a reward. Rewards are awarded at FollowUp’s sole discretion and which may include one more as follows:

Only the first report we receive about a given vulnerability will be rewarded. We cannot send rewards where prohibited by law (i.e. North Korea, Cuba, etc.).


If you have any questions about our vulnerability disclosure policy, please email